SheHori - Distressed Butterfly Patch Cardigan Hoodie

The 'My Orders' section cover topics relating to the order you have placed on

SHEHORI. In the articles within this section, you will be able to find an answer to your questions;

If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Support Team. You can Contact Us or send an email to us (email response time may take up to 3 business days), and one of our team members will be there at your service to assist you.

Once the payment completed, you will receive an order confirmation email, if not, please re-check-in your “spam folder” or “my orders”.

Note: If you receive an email with your payment confirmation, do not panic. As your order is marked high risk due to a potentially unauthorized payment, all we need is a confirmation email regarding your payment.

Please kindly log in to your account, and click 'my orders'.

In 'my orders', you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)

The status of “confirmed (order received)” means you have successfully completed the payment, and your order is confirmed by SHEHORI. Only under this circumstance, you are able to change your order details or cancel your order.

The status of “dispatching” means your order is in dispatch. At this stage, any request to cancel or change your order is invalid.

The status of “shipped” means your order is dispatched from our warehouse to the shipping address provided by you. Your order is on the way!

If you want to change or cancel your order, please contact us via email within 12 hours after receiving your order confirmation. If your order status is shipped, we cannot change or cancel.